Job role: Customer Success Engineer

Location: Baner, Pune

Salary: Upto 8 LPA

Experience: 2-5 years

Greetings from Spes,

We are a leading recruitment consultancy dedicated to connecting talented individuals with exceptional job opportunities. With our extensive experience and industry expertise of 13 years, we strive to deliver tailored recruitment solutions that meet the unique needs of both candidates and employers.

Experience:

• 2-4 years of experience in handling and supporting medical imaging devices (X-ray, CT scan, MRI, etc.) or RIS/PACS

Responsibilities:

• Develop and maintain in-depth knowledge of the products and infrastructure.
• Install and configure software with medical imaging devices/PACS ensuring smooth workflow.
• Provide first-line technical support for users of our solutions.
• Trouble shoot and reproduce technical issues while working closely with multiple sub-departments within organisation to deliver a speedy resolution.
• Document, triage, resolve, and escalate support cases promptly according to SLAs.
• Proactively seek user feedback and work with internal teams to achieve customer delight.
• Participate in the development and testing of new features and functionalities of the products.
• Attend internal training and meetings to keep up to date with latest technology and internal system processes.
• Develop and sustain productive customer relationships.
• Carry out other ancillary task assigned by management from time to time.

Skills required:

• Basic understanding of HTTP, TCP computer networks
• Customer experience focused; the ability to communicate effectively both verbally and in writing with customers as well as with internal engineers.
• Experience and skills in debugging and troubleshooting issues.
• Project management skills and the ability to stay calm, prioritize, and deliver in a fast-paced work environment.
• Understanding of third-party integrations, API.
• Experience diagnosing and solving computer networking issues.
• Familiarity with virtualized software infrastructure.
• Practical, day-to-day experience with Linux/Windows and proficient at the command line.
• Ability to work independently and as part of a team.

Education required:

• B.E or bachelor’s in computer science/IT or Equivalent Bachelor’s Degree